WILD SPINE LLC (“WILD SPINE LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or interact with our website.
1. Information We Collect
We may collect the following categories of information when you use our website or place an order:
Contact Information: Name, email address, phone number, and shipping or billing address.
Order Information: Products purchased, order details, transaction information, and order history.
Payment Information: Payment-related information required to process transactions. Payment details may be securely processed by third-party payment service providers.
Account Information: Information provided when you create or manage an account, if account functionality is available.
Communication Information: Information you provide when contacting our customer support team or submitting an inquiry.
Technical Information: IP address, browser type, device information, operating system, referring pages, and website interaction data.
Cookies and Similar Technologies: Information collected through cookies and similar technologies used to operate, secure, and improve our website.
2. How We Use Personal Information
We may use personal information for the following purposes:
To process and fulfill orders.
To process payments and provide order confirmations.
To arrange shipping and delivery.
To provide customer service and respond to inquiries.
To communicate with you about your orders or requests.
To maintain and improve our website, products, and services.
To detect, prevent, and address fraud, security issues, and unauthorized activity.
To comply with applicable laws, regulations, and legal obligations.
To maintain business records and administer our business operations.
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice where required by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, maintain security, remember preferences, and understand how visitors interact with our website.
Non-essential cookies or similar technologies may be used only where permitted by applicable law and, where required, after obtaining your consent.
You may be able to manage cookie preferences through your browser settings or the cookie controls provided on our website.
4. How We Share Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our website and provide our services. These parties may include:
Payment processors and financial service providers.
Shipping and delivery providers.
Website hosting and technology service providers.
Customer service and communication providers.
Fraud prevention and security service providers.
Professional advisors, such as legal, accounting, or compliance providers.
Government authorities or other parties when required by law or necessary to protect our legal rights.
Service providers are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.
5. Payment Processing
Payments made through our website may be processed by third-party payment providers. We do not intend to store complete payment card information on our own systems when payment processing is handled by a third-party provider.
Payment information is handled in accordance with the applicable provider’s privacy and security practices.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal and regulatory obligations.
For order-related personal information, we may retain relevant records for 7 years after the completion of an order, unless a longer retention period is required or permitted by applicable law.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Request information about how your personal information is collected, used, or disclosed.
Opt out of certain processing or sharing activities where applicable.
Request a copy of certain personal information in a portable format.
Appeal a decision concerning a privacy request where applicable.
To exercise an applicable privacy right, please contact us using the information provided below. We may take reasonable steps to verify your identity before completing certain requests.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional privacy rights.
Subject to applicable exceptions and verification requirements, California residents may have the right to:
Know and access certain personal information collected about them.
Request correction of inaccurate personal information.
Request deletion of personal information.
Obtain information about the categories of personal information collected, the purposes for collection, and the categories of recipients to whom personal information may be disclosed.
Opt out of the sale or sharing of personal information, where applicable.
Limit certain uses and disclosures of sensitive personal information where applicable.
Not receive discriminatory treatment for exercising privacy rights.
Do Not Sell or Share My Personal Information
We respect applicable California rights to opt out of the sale or sharing of personal information.
If you would like to submit a request concerning the sale or sharing of your personal information, please contact us at:
We will process verified requests in accordance with applicable California privacy laws.
10. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, we will update the Effective Date at the beginning of this Privacy Policy. Your continued use of our website after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy, to the extent permitted by applicable law.
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