At WILD SPINE LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or exchange in accordance with the conditions outlined below.

1. Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return or exchange, the product must:

• Be unused and in its original condition.
• Be clean and free from damage caused after delivery.
• Include original packaging, tags, accessories, and other included materials where applicable.
• Be suitable for resale in its original condition.
• Be accompanied by valid order information.

Products that have been used, damaged, altered, washed, or otherwise handled in a manner that affects their original condition or resale value may not be eligible for return or exchange.

2. Return Process

To request a return, please contact us at [email protected] before sending the product back.

Please provide:

• Your order number.
• The name of the product you wish to return.
• The reason for the return.
• Photos or other supporting information when appropriate.

After reviewing your request, we will provide return instructions if the return is approved.

Please do not send products to the return address before receiving return instructions from our customer support team.

3. Return Address

Approved returns should be sent to:

WILD SPINE LLC
5203 LINEAGE DR
KATY, TX 77493
United States

Please ensure that the package is properly packed to help prevent damage during return transportation.

4. Return Shipping Costs

For returns due to a product quality issue, defect, or an incorrect item sent by us, WILD SPINE LLC will cover the reasonable return shipping cost in accordance with the applicable return instructions.

For returns due to personal preference, incorrect selection, or other non-quality-related reasons, the customer is responsible for the return shipping cost.

5. Return Inspection and Processing

Once we receive your returned product, our team will inspect it to confirm that it meets the applicable return conditions.

Return processing generally takes 3 business days after the returned product is received.

If the return is approved, the refund will be issued to the original payment method.

After the refund is issued, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.

6. Exchanges

We accept exchanges for eligible products when the requested replacement is available.

To request an exchange, please contact [email protected] within 30 days of delivery and provide your order number and the product you would like to exchange.

The product being exchanged must meet the same condition requirements as a standard return.

If the requested replacement is unavailable, we may provide an alternative solution, such as a refund for the eligible returned product.

For exchanges caused by a product quality issue, defect, or an incorrect item sent by us, we will provide appropriate return and replacement instructions.

For exchanges requested for non-quality-related reasons, the customer may be responsible for applicable return shipping costs.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us at [email protected] as soon as possible.

Please provide your order number and clear photos of the product and packaging when appropriate. We will review the issue and determine the appropriate solution, which may include a replacement, exchange, or refund.

8. Non-Returnable Items

Products that have been used, altered, damaged after delivery, or returned in a condition that materially affects their resale value may not be eligible for a return or exchange.

Items that do not meet the applicable return requirements may be returned to the customer at the customer’s expense.

9. Refund Method

Approved refunds will be credited to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your financial institution or payment provider.